Work down this list. Most issues are permissions, the wrong pool, or a reply sent in the group instead of a private chat.
The bot does not answer in the group
- Make sure BuyBot is in the group
- Make it a group admin
- Try
/help in the group
I cannot add a token
Buy cards are missing
- Confirm
/list shows your token in this group.
- Confirm people are buying in the same pool you picked.
- Lower Min buy $ in
/settings if it is higher than typical buys.
- If the main pool changed, run
/add again and pick the new pool.
A transfer that is not a dex buy will not make a card. Same for sells.
Settings will not save
- Send the value in a private chat with the bot after it asks
- Tap Start in that private chat first
- Send
/cancel and try /settings again
- Links must start with
http:// or https:// (except @handle for X)
Custom emoji or logo failed
- Try a smaller, square logo photo
- Or send a normal emoji / a Telegram custom emoji instead
- Send
clear to go back to the token logo
Pins do not work
- Give the bot permission to pin messages
- Set Pin min $ above 0
- The buy must be at least that dollar size
Competition will not start
- Add a token with
/add first
- Send the full prize (plus a little for fees) to the prize wallet
- Send from a wallet you control, on the same chain
- Wait a short time after the transfer — start is automatic when the prize arrives
I sent prize to the wrong place
Contact @crmoonboy immediately with the group name. Do not send a second prize to a new contest unless support says so.
Pay the winners expired
After 72 hours, only the BuyBot team can finish that contest. Message @crmoonboy with a full description. Do not tap random buttons in old messages.
Still stuck
Admins: @crmoonboy
Include:
- Group name
- Token name or address
- What you typed (
/add, /comp, …)
- A screenshot of the bot’s last reply (hide any extra private info)
